FAQ for Pet Owners
Finding a Pet Sitter
- How does Pawshake work?
- How can I find a pet sitter?
- How can I contact a pet sitter?
- What services can I book through Pawshake and what do they include?
- I can't find a sitter's profile
- I don't have a mobile number, can I still register?
Trust & Safety
Enquiries & Bookings
- What is Pawshake's cancellation policy?
- As a pet owner, what happens to my booking during the COVID-19 situation?
- The pet sitter didn't respond to my booking request. What to do?
- Pet owners can cancel bookings themselves - Here's how
- What if the pet sitter cancels short notice or during the booking?
- Where did the "Book now" button go?
The Meet & Greet
Payment
- How can I delete my credit card details?
- The booking amount charged is different from what I expected.
- How do I get an invoice or receipt for my booking?
- What payment methods are accepted on Pawshake?
- Can I pay the pet sitter directly or in cash?
- When do I need to pay?
Before & During the Pet Sitting Assignment
Insurance & Emergencies
Satisfaction & Reviews
Privacy
FAQ for Pet Sitters
Becoming a Pet Sitter
- What services can I offer and what should they include?
- How can I register as a pet sitter?
- What makes a successful pet sitter?
- What does it take to be a Pawshake pet sitter?
- Are there any legal requirements I should be aware of?
- What is the cost of registering as a sitter?
Profile
- Why has my profile been set to unavailable?
- How to create a quality Pawshake profile
- Why is my profile not in the search results?
- How can I add pictures to my gallery
- Why is there a limit on the number of pictures in my profile gallery?
- 'View my sitter profile' button does not work - What should I do?
Services & Rates
- Sitter calendar: How can I make unavailable days available again?
- The new Pawshake calendar - set your availability per service
- How do I determine my rates?
- Can I charge more for special services/a long commute?
- How do I change the currency, timezone or language on my profile?
- I work part-time/have a variable work schedule - can I still petsit?
Enquiries & Bookings
- As a pet sitter, what should I do during the COVID-19 situation?
- A pet owner booked my services and we haven't met yet. Can I accept?
- We've had a successful Meet & Greet - how do I confirm the booking?
- What if the pet owner cancels the booking?
- I'm a sitter. What if I need to cancel a booking?
- What has changed with the redesign of messages?
The Meet & Greet
Before and During the Pet Sitting Assignment
- Preparing your home for a booking
- What vaccinations, tick or flea treatments are required for guest pets?
- Why can't I send a pet picture to the pet owner?
- Where can I find pet sitting assignments?
- What is needed in terms of preparation for the pet?
- Do I need to provide food for my guest pet?
Insurance & Emergencies
Payment
- How do I get paid?
- When do I get paid?
- Do I need to pay or declare my Pawshake earnings for taxes?
- I have been paid out via PayPal - How do I claim my money?
- Can I accept money directly from the pet owner?
- Where do I enter my payment details?
Trust & Safety
Privacy
Sitter Dashboard
- How is the number of profile views calculated?
- How is the number of repeat clients calculated?
- How is the total number of pets calculated?
- How is the total number of clients calculated?
- How is the number of cancellations calculated?
- How is the number of repeat bookings calculated?
Account
Account
- How can I delete my account?
- I don't want to receive emails from Pawshake any more
- How to access Pawshake in a different language
- How to contact customer support
- I'm not receiving any app notifications, what can I do?
- Can I set up 2 different accounts for different locations?