If you haven't received the amount for a booking within 7 business days after the end of the booking, there are multiple scenarios as to why.
1) You haven't given us your payment details or entered the wrong ones
Check whether you have entered your PayPal address correctly on your dashboard. If you've entered it belatedly, you will get paid out automatically for any completed bookings within 2-3 days. If you had entered the wrong address, please contact us.
You can enter it via this link:
2) We have paid you out, but you haven't claimed the amount yet
When you receive your very first payment, you need to claim the amount. Check your inbox for an email with instructions from PayPal on how to do so. Check your spam folder as well, and if you have a Gmail address and are using advanced inboxes, check the "Financial" inbox, if you can't find the instructions in your regular inbox.
Once you've claimed your first payment, all subsequent ones will come in automatically, without you having to claim them.
3) Your PayPal account is not in good standing
Sometimes PayPal will block an account for various reasons, and won't necessarily inform you about it. If you've received all previous payments, but suddenly one of them is not coming in, log into your PayPal account and check for any notifications to that effect. If your account really was blocked, contact PayPal to sort the issue, and then contact us so we can make the payment again.
If none of the above scenarios apply to you, please contact us. We will pay you out and investigate what caused the delay.