This figure shows the total number of pet owners who have booked any of your services 2 or more times within the past 12 months.
- To keep pet owners coming back, it's important to earn their trust by showing that their pet is in great hands. Send regular pictures and updates, and ensure their pet's safety and well-being at all times.
- Schedule a meet and greet and use that time to learn more about their service expectations. When things are well and clearly communicated, it is much easier to meet expectations and provide the best care possible.
- Thoughtfulness goes a long way! It is a sweet gesture to occasionally check in with past clients on how their pet is doing.
- Provide an unforgettable experience, and a pet owner will always be grateful.