What does the status of the message or booking mean?

When you receive a new enquiry or a new booking request, the status is 

Reply required

This means that you need to respond to this thread as soon as possible. If it's a booking request (as opposed to an enquiry message), you need to accept or decline rather than only responding in writing.

Please do not delete this thread before responding, as a lack of response has negative consequences for the position of your profile in the search results. 

Contact

This is an enquiry (no strings attached) for which you indicated your availability. The pet owner can book you through this thread once you have had a meet & greet. At this stage, you can offer the owner a discount.

Awaiting confirmation

The pet owner has made a booking and paid for it online. They are waiting for you to confirm.

Declined

You have declined this booking or enquiry. The thread is now closed.

Confirmed

This is a booking that the pet owner has booked and paid for. They are counting on you!

Booking in progress

This is the status you will see from the start date until the end date of the booking.

Booking ended

This status means that the booking has ended, but the payment has not yet been processed. It will be processed within 7 days after the end of the booking.

Payout in transit

The payment has been processed and sent to your bank account. 

Paid out to sitter

Once we have received confirmation from Stripe that you have received the amount, the booking will be marked as paid.