FAQ for Pet Owners
Find a Pet Sitter
- How does Pawshake work?
- How can I find a pet sitter?
- How can I contact a pet sitter?
- What colour is available on the calendar?
- Are there any costs associated with using Pawshake?
- What services can I book through Pawshake and what do they include?
Trust & Safety
Enquiries & Bookings
- The pet sitter didn't respond to my booking request. What to do?
- How can I cancel a booking?
- What if the pet sitter cancels short notice or during the booking?
- How to save a sitter as a favourite
- What does the status of the booking or enquiry mean?
- How can I book a sitter?
The Meet & Greet
Payment
Before & During the Pet Sitting Assignment
Insurance & Emergencies
Satisfaction & Reviews
Privacy
FAQ for Pet Sitters
Becoming a Pet Sitter
- What services can I offer on Pawshake?
- How can I register as a pet sitter?
- Are there any legal requirements I should be aware of?
- What is the cost of registering as a sitter?
- How does Pawshake work?
- Who can register as a pet sitter?
Profile
- How to create a quality Pawshake profile
- Why is my profile not in the search results?
- How to delete a photo from your gallery
- Where did the "Furry Clients" section go?
- How is the number of repeat guests calculated?
- How can I do even more pet sitting?
Services & Rates
Enquiries & Bookings
- A pet owner booked my services and we haven't met yet. Can I accept?
- We've had a successful Meet & Greet - how do I confirm the booking?
- What if the pet owner cancels the booking?
- Can I cancel a booking?
- What does the status of the message or booking mean?
- I'm not receiving any app notifications, what can I do?
The Meet & Greet
Before and During the Pet Sitting Assignment
- Preparing your home for a booking
- Which vaccinations, tick or flea treatments are required for guest pets?
- Where can I find pet sitting assignments?
- What is needed in terms of preparation for the pet?
- Do I need to provide food for my guest pet?
- How do daily photo updates work?
Insurance & Emergencies
Payment
- How do I get paid?
- When do I get paid?
- Do I need to pay or declare my Pawshake earnings for taxes?
- Can I accept money directly from the pet owner?
- Where do I enter my payment details?
- It's been more than 7 days and I haven't gotten paid yet for my booking. What now?