FAQ for Pet Owners
Find a Pet Sitter
- How does Pawshake work?
- How can I find a pet sitter?
- What services can I book through Pawshake and what do they include?
- I can't find a sitter's profile
- I don't have a mobile number, can I still register?
- What colour means 'available' on the calendar?
Trust & Safety
Enquiries & Bookings
- How to book a sitter
- Sitter's cancellation policy
- How to cancel a booking
- Can I change the date or details of an enquiry?
- As a pet owner, what happens to my booking during the COVID-19 situation?
- Extending a booking
The Meet & Greet
Payment
Before & During the Pet Sitting Assignment
Insurance & Emergencies
Privacy
FAQ for Pet Sitters
Becoming a Pet Sitter
- What services can I offer and what should they include?
- How can I register as a pet sitter?
- How does Pawshake work?
- What makes a successful pet sitter?
- What does it take to be a Pawshake pet sitter?
- Are there any legal requirements I should be aware of?
Profile
- Why has my profile been set to unavailable?
- How to create a quality Pawshake profile
- How can I add pictures to my gallery
- Why is there a limit on the number of pictures in my profile gallery?
- 'View my sitter profile' button does not work - What should I do?
- I am a pet sitter but I want to use my account as a pet owner only - What do I do?
Services & Rates
- The new Pawshake calendar - set your availability per service
- How do I determine my rates?
- Sitter calendar: How can I make unavailable days available again?
- I work part-time/have a variable work schedule - can I still petsit?
- I have a pet myself, can I still petsit other pets?
- Do you also accept pet sitters for cats or other animals?
Enquiries & Bookings
- As a pet sitter, what should I do during the COVID-19 situation?
- What if the pet owner cancels the booking?
- I'm a sitter. What if I need to cancel a booking?
- What has changed with the redesign of messages?
- Am I allowed to pass on my phone number to a pet owner?
- How many dogs can I accept at one time?
The Meet & Greet
Before and During the Pet Sitting Assignment
- Preparing your home for a booking
- Why can't I send a pet picture to the pet owner?
- Which vaccinations, tick or flea treatments are required for guest pets?
- Where can I find pet sitting assignments?
- What is needed in terms of preparation for the pet?
- Do I need to provide food for my guest pet?
Insurance & Emergencies
Payment
- How do I get paid?
- Do I need to pay or declare my Pawshake earnings for taxes?
- How do Pawshake payouts appear in my bank statement?
- What is Stripe Connect?
- Can I accept money directly from the pet owner?
- Where do I enter my payment details?
Trust & Safety
Privacy
Sitter Dashboard
- How is the number of profile views calculated?
- How is the number of repeat clients calculated?
- How is the total number of pets calculated?
- How is the total number of clients calculated?
- How is the number of cancellations calculated?
- How is the number of repeat bookings calculated?