Finding a Pet Sitter

• Where can I advertise my pet sitting needs?
• How does Pawshake work?
• Is Pawshake suitable for me?
• What services can I book through Pawshake and what do they include?
• Are there any costs associated with using Pawshake?
• Are there pet sitters on Pawshake who offer specialised care?

Trust & Safety

• Can I trust a Pawshake pet sitter?
• Can I meet my pet sitter before I decide to book?

Enquiries & Bookings

• How do I cancel a pre-approved enquiry?
• What if my pet sitter cancels my booking?
• Can I change or cancel a booking?

The Meet & Greet

• Do we have to have a Meet & Greet?
• Where should the Meet & Greet take place?

Payment

• How can I pay on Pawshake?
• Can I pay the pet sitter directly or in cash?
• When do I need to pay?
• When does the pet sitter get paid?

Before & During the Pet Sitting Assignment

• What vaccinations, tick or flea treatments are required for my pet?
• What does my pet need while in the pet sitter's care?
• Is food included in the booking?
• How will the pet sitter keep me posted about how my pet is doing?

Insurance & Emergencies

• Will my pet be insured while in the sitter’s care?
• What if my pet falls ill or is injured while in the pet sitter’s care?

Satisfaction & Reviews

• How can I leave a review?
• What if I am not satisfied with my pet sitter’s services?

Privacy

• How does Pawshake protect my privacy?
• Is my payment information safe on your website?

Becoming a Pet Sitter

• How does Pawshake work?
• What services can I offer on Pawshake?
• Who can register as a pet sitter?
• Are there any legal requirements I should be aware of?
• What are the costs associated with using Pawshake?
• What do I get in return for the Pawshake contribution?

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Profile

• How do I create a nice profile?
• What pictures should I post on my profile?
• How do I add pictures to my "Furry Clients" section?
• How can I delete a picture from "Furry Clients"?
• Can I include my phone number/email address/link to my website/link to my FB page in my profile?
• Why is my profile not in the search results?

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Services & Rates

• How do I determine my rates?
• Can I change my rates?
• What if I can’t or don’t want to board pets at my home?
• What if I can’t or don’t want to visit pets at their home?
• Can I charge more for special services/a long commute?

Enquiries & Bookings

• I’ve received a message. How fast do I have to reply?
• Can I choose which pets I want to accept into my care?
• We've had a successful Meet & Greet - how do I confirm the booking?
• I have received a booking request. How much time do I have to accept or decline?
• What if the pet owner cancels the booking?
• Can I cancel a booking?

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The Meet & Greet

• Do we have to have a Meet & Greet?
• Where should the Meet & Greet take place?

Before and During the Pet Sitting Assignment

• What vaccinations, tick or flea treatments are required for guest pets?
• Where can I find pet sitting assignments?
• What is needed in terms of preparation for the pet?
• Do I need to provide food for my guest pet?
• How do daily photo updates work?
• What if I am forced to cancel an ongoing booking?

Insurance & Emergencies

• Am I insured on Pawshake?
• What do I do if a guest pet is injured or falls ill?

Payment

• Can I accept money directly from the pet owner?
• How do I get paid?
• When do I get paid?
• Where do I enter my payment details?
• Do I need to pay or declare my Pawshake earnings for taxes?
• It's been more than 7 days and I haven't gotten paid yet for my booking. What now?

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Trust & Safety

• Why and how should I get verified?

Privacy

• How does Pawshake protect my privacy?
• Who can see my last name?
• Who can see my address?
• Who can see my mobile number?

Account

• How can I change my password?
• I have a pet owner account, but want to start pet sitting - what do I do?
• I am a pet sitter and also need a pet sitter for my own pets - should I get a separate account?
• How can I delete my account?
• What is SMS verification and how does it work?
• I can’t seem to get SMS verified – what do I do?