FAQ for Pet Owners

Find a Pet Sitter

• How does Pawshake work?
• How can I find a pet sitter?
• How can I contact a pet sitter?
• I don't have a mobile number, can I still register?
• What colour is available on the calendar?
• Are there any costs associated with using Pawshake?

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Trust & Safety

• How do I delete a pet profile?
• Can I trust a Pawshake pet sitter?

Enquiries & Bookings

• The pet sitter didn't respond to my booking request. What to do?
• How can I cancel or change a booking?
• What if the pet sitter cancels short notice or during the booking?
• Can I change the date(s) of a booking if the payment has already been made?
• Can I make a booking for only 1 day?
• My request has been declined, what now?

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The Meet & Greet

• What to discuss during a meet and greet
• Do we have to have a Meet & Greet?
• Where should the Meet & Greet take place?

Payment

• How do I get an invoice or receipt for my booking?
• Which payment methods are accepted on Pawshake?
• Can I pay the pet sitter directly or in cash?
• When do I need to pay?
• When does the pet sitter get paid?

Before & During the Pet Sitting Assignment

• Preparing your home for a booking
• Which vaccinations, tick or flea treatments are required for my pet?
• What does my pet need while in the pet sitter's care?
• How will the pet sitter keep me posted about how my pet is doing?
• What does a Home Visit include?
• Is food included in the booking?

Insurance & Emergencies

• Will my pet be insured while in the sitter’s care?
• What if my pet falls ill or is injured while in the pet sitter’s care?

Satisfaction & Reviews

• How can I leave a review?
• What if I am not satisfied with my pet sitter’s services?

Privacy

• How does Pawshake protect my privacy?
• Is my payment information safe on your website?