FAQ for Pet Owners

Find a Pet Sitter

• How does Pawshake work?
• How can I find a pet sitter?
• What services can I book through Pawshake and what do they include?
• I can't find a sitter's profile
• I don't have a mobile number, can I still register?
• What colour means 'available' on the calendar?

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Trust & Safety

• Can I trust a Pawshake pet sitter?

Enquiries & Bookings

• What is Pawshake's cancellation policy?
• As a pet owner, what happens to my booking during the COVID-19 situation?
• How can I leave a review?
• Pet owners can cancel bookings themselves - Here's how
• Can I change the date or details of an enquiry?
• Where did the "Book now" button go?

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The Meet & Greet

• What to discuss during a meet and greet
• Do we have to have a Meet & Greet?
• Where should the Meet & Greet take place?

Payment

• When do I need to pay?
• How can I delete my credit card details?
• How do I get an invoice or receipt for my booking?
• Which payment methods are accepted on Pawshake?
• Can I pay the pet sitter directly or in cash?
• When does the pet sitter get paid?

Before & During the Pet Sitting Assignment

• Preparing your home for a booking
• Which vaccinations, tick or flea treatments are required for my pet?
• What does my pet need while in the pet sitter's care?
• How will the pet sitter keep me posted about how my pet is doing?
• Is food included in the booking?

Insurance & Emergencies

• Will my pet be insured while in the sitter’s care?
• What if I am not satisfied with my pet sitter’s services?
• What if my pet falls ill or is injured while in the pet sitter’s care?

Privacy

• How does Pawshake protect my privacy?
• Is my payment information safe on your website?