Yes. At present, you can’t cancel or change a reservation yourself, but we want to make this possible in the future.
In the meantime, if you want or need to cancel a reservation, please inform your pet sitter and send a message to our customer service. Please mention the reason for the cancellation as well as the reference number of the booking. We will cancel it and give you a refund.
Please keep in mind that your refund depends on the cancellation policy of your pet sitter. Pawshake pet sitters can choose their cancellation policy among the following options:
- Flexible cancellation policy: full refund upon cancellation up to 5 days before the beginning of the reservation, then 50% refund afterward
- Normal cancellation policy: full refund upon cancellation up to 10 days before the beginning of the reservation, then 50% refund afterward
- Strict cancellation policy: no refunds
Make sure to check your sitter’s cancellation policy before you book.
If you want to change the booking, the procedure is the same: contact your sitter to discuss the change, and then contact us so we can arrange it.