If you haven't been paid out for a booking yet, there may be a few reasons, so please check the list below and ensure that all points have been considered before contacting us.
1) You haven't given us your bank details or entered the wrong ones
2) Your payout may already be in transit.
Each booking has a "Booking Details" tab which shows the status of the payout along with the estimated date of arrival. This will show you when you can expect your payout.
3) Your booking may have been made at short notice.
If the pet owner made the booking at very late notice, please be aware that the sitter payout cannot be scheduled less than 8 days before the date on which payment was made. On bookings lasting less than a week, this may result in a longer delay in paying you out.
If none of the above scenarios apply to you, please contact us. We would be happy to investigate what might be causing the delay.