If you’re not absolutely happy with your experience, Pawshake offers a Happiness Guarantee. In order to be eligible, you need to have organised a Meet and Greet with the sitter prior to the booking and have booked via Pawshake.
In the first instance, we recommend you discuss your concerns with your pet sitter and try and come to a compromise with each other regarding any compensation. In many cases, we have found that when two parties have an honest conversation with each other, many misunderstandings can be cleared up quickly.
At the same time, please contact us and let us know - at the latest, 48 hours after the booking ends so that we can place your payment on hold. The sooner we are aware, the quicker we can be prepared to step in to help facilitate discussions or resolve issues.
Read more about how to make a Happiness Guarantee claim here.
You can contact our customer service for each country via these links: