Depending on your cancellation policy and the timing of the cancellation, the pet parent will either get a full or a partial refund. In the latter case, you will still get partially paid.
Pawshake pet sitters can choose their cancellation policy among the following options:
Flexible cancellation policy: Full refund if pet owner cancels by 12h00 noon one day before the service begins. 50% refund for the cancelled days if cancelled after 12h00 noon the day before the service begins.
Moderate cancellation policy: Full refund if pet owner cancels by 12h00 noon 7 days before the service begins. 50% refund for the cancelled days if cancelled after 12h00 noon 7 days before the service begins.
Once the booking has started, a refund is not possible.
Home visits, home boarding and housesitting can have a Flexible or Moderate cancellation policy, as chosen by you.
Dog walking and Doggy Day care always have a Flexible cancellation policy.
Please keep in mind that neither you nor the pet parent can cancel the booking online. Either you or they need to contact our customer service so we can arrange the refund. Don't forget to mention the booking number in the message.
You can contact our customer service for each country via these links:
Sometimes there can be an extenuating circumstance that may cause you to want to waive your cancellation policy, for example when the pet owner has to cancel due to a death in the family, the death of the pet, or other tragic circumstances. If you would like to grant a full refund, please contact our customer service in order to confirm this.