Finding a Pet Sitter

• How does Pawshake work?
• How can I find a pet sitter?
• How can I contact a pet sitter?
• What colour is available on the calendar?
• Are there any costs associated with using Pawshake?
• What services can I book through Pawshake and what do they include?

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Trust & Safety

• Can I trust a Pawshake pet sitter?

Enquiries & Bookings

• The pet sitter didn't respond to my booking request. What to do?
• How can I cancel a booking?
• What if the pet sitter cancels short notice or during the booking?
• How can I book a sitter?
• How do I cancel an enquiry?

The Meet & Greet

• What to discuss during a meet and greet
• Do we have to have a Meet & Greet?
• Where should the Meet & Greet take place?

Payment

• What payment methods are accepted on Pawshake?
• Can I pay the pet sitter directly or in cash?
• When do I need to pay?
• When does the pet sitter get paid?

Before & During the Pet Sitting Assignment

• Preparing your home for a booking
• What vaccinations, tick or flea treatments are required for my pet?
• What does my pet need while in the pet sitter's care?
• How will the pet sitter keep me posted about how my pet is doing?
• What does a Home Visit include?
• Is food included in the booking?

Insurance & Emergencies

• Will my pet be insured while in the sitter’s care?
• What if my pet falls ill or is injured while in the pet sitter’s care?

Satisfaction & Reviews

• How can I leave a review?
• What if I am not satisfied with my pet sitter’s services?

Privacy

• How does Pawshake protect my privacy?
• Is my payment information safe on your website?

Becoming a Pet Sitter

• What services can I offer on Pawshake?
• How can I register as a pet sitter?
• Are there any legal requirements I should be aware of?
• What is the cost of registering as a sitter?
• How does Pawshake work?
• Who can register as a pet sitter?

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Profile

• How to create a quality Pawshake profile
• Why is my profile not in the search results?
• Where did the "Furry Clients" section go?
• How can I do even more pet sitting?
• I can’t be active on Pawshake for a while - what to do?
• I've made a change to my profile, but it still looks the same

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Services & Rates

• How do I determine my rates?
• Can I charge more for special services/a long commute?
• Can I change my rates?
• What if I can’t or don’t want to board pets at my home?
• What if I can’t or don’t want to visit pets at their home?

Enquiries & Bookings

• A pet owner booked my services and we haven't met yet. Can I accept?
• We've had a successful Meet & Greet - how do I confirm the booking?
• What if the pet owner cancels the booking?
• Can I cancel a booking?
• I'm not receiving any app notifications, what can I do?
• How can I ask a pet owner for a review?

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The Meet & Greet

• What to discuss during a meet and greet

Before and During the Pet Sitting Assignment

• Preparing your home for a booking
• What vaccinations, tick or flea treatments are required for guest pets?
• Where can I find pet sitting assignments?
• What is needed in terms of preparation for the pet?
• Do I need to provide food for my guest pet?
• How do daily photo updates work?

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Insurance & Emergencies

• What do I do if a guest pet is injured or falls ill?
• Am I insured on Pawshake?

Payment

• How do I get paid?
• When do I get paid?
• Do I need to pay or declare my Pawshake earnings for taxes?
• Can I accept money directly from the pet owner?
• Where do I enter my payment details?
• It's been more than 7 days and I haven't gotten paid yet for my booking. What now?

Trust & Safety

• Why is my profile unpublished?
• Why and how should I get verified?

Privacy

• How does Pawshake protect my privacy?
• Who can see my last name?
• Who can see my address?
• Who can see my mobile number?

Account

• How can I delete my account?
• Can I set up 2 different accounts for different locations?
• How can I change my password?
• I have a pet owner account, but want to start pet sitting - what do I do?
• I am a pet sitter and also need a pet sitter for my own pets - should I get a separate account?
• What is SMS verification and how does it work?

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