FAQ for Pet Owners

Finding a Pet Sitter

• How does Pawshake work?
• How can I find a pet sitter?
• How can I contact a pet sitter?
• What services can I book through Pawshake and what do they include?
• I can't find a sitter's profile
• I don't have a mobile number, can I still register?

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Trust & Safety

• Are Pawshake pet sitters police checked?
• How do I delete a pet profile?
• Can I trust a Pawshake pet sitter?

Enquiries & Bookings

• What is Pawshake's cancellation policy?
• As a pet owner, what happens to my booking during the COVID-19 situation?
• The pet sitter didn't respond to my booking request. What to do?
• Pet owners can cancel bookings themselves - Here's how
• What if the pet sitter cancels short notice or during the booking?
• Where did the "Book now" button go?

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The Meet & Greet

• What to discuss during a meet and greet
• Do we have to have a Meet & Greet?
• Where should the Meet & Greet take place?

Payment

• How can I delete my credit card details?
• The booking amount charged is different from what I expected.
• How do I get an invoice or receipt for my booking?
• What payment methods are accepted on Pawshake?
• Can I pay the pet sitter directly or in cash?
• When do I need to pay?

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Before & During the Pet Sitting Assignment

• Preparing your home for a booking
• What vaccinations, tick or flea treatments are required for my pet?
• What does my pet need while in the pet sitter's care?
• How will the pet sitter keep me posted about how my pet is doing?
• Is food included in the booking?

Insurance & Emergencies

• Will my pet be insured while in the sitter’s care?
• What if my pet falls ill or is injured while in the pet sitter’s care?

Satisfaction & Reviews

• How can I edit a review?
• How can I leave a review?
• What if I am not satisfied with my pet sitter’s services?

Privacy

• How does Pawshake protect my privacy?
• Is my payment information safe on your website?