FAQ for Pet Owners

Finding a Pet Sitter

• Where can I advertise my pet sitting needs?
• How does Pawshake work?
• Is Pawshake suitable for me?
• What services can I book through Pawshake and what do they include?
• Are there any costs associated with using Pawshake?
• Are there pet sitters on Pawshake who offer specialised care?

Trust & Safety

• Can I trust a Pawshake pet sitter?
• Can I meet my pet sitter before I decide to book?

Enquiries & Bookings

• How do I cancel a pre-approved enquiry?
• What if my pet sitter cancels my booking?
• Can I change or cancel a booking?

The Meet & Greet

• Do we have to have a Meet & Greet?
• Where should the Meet & Greet take place?

Payment

• How can I pay on Pawshake?
• Can I pay the pet sitter directly or in cash?
• When do I need to pay?
• When does the pet sitter get paid?

Before & During the Pet Sitting Assignment

• What vaccinations, tick or flea treatments are required for my pet?
• What does my pet need while in the pet sitter's care?
• Is food included in the booking?
• How will the pet sitter keep me posted about how my pet is doing?

Insurance & Emergencies

• Will my pet be insured while in the sitter’s care?
• What if my pet falls ill or is injured while in the pet sitter’s care?

Satisfaction & Reviews

• How can I leave a review?
• What if I am not satisfied with my pet sitter’s services?

Privacy

• How does Pawshake protect my privacy?
• Is my payment information safe on your website?