FAQ for Pet Owners
Finding a Pet Sitter
- How does Pawshake work?
- How can I find a pet sitter?
- How can I contact a pet sitter?
- What services can I book through Pawshake and what do they include?
- I can't find a sitter's profile
- I don't have a mobile number, can I still register?
Trust & Safety
Enquiries & Bookings
- What is Pawshake's cancellation policy?
- As a pet owner, what happens to my booking during the COVID-19 situation?
- The pet sitter didn't respond to my booking request. What to do?
- Pet owners can cancel bookings themselves - Here's how
- What if the pet sitter cancels short notice or during the booking?
- Where did the "Book now" button go?
The Meet & Greet
Payment
- How can I delete my credit card details?
- The booking amount charged is different from what I expected.
- How do I get an invoice or receipt for my booking?
- What payment methods are accepted on Pawshake?
- Can I pay the pet sitter directly or in cash?
- When do I need to pay?