FAQ for Pet Owners

Finding a Pet Sitter

• How does Pawshake work?
• How can I find a pet sitter?
• What services can I book through Pawshake and what do they include?
• Is Pawshake suitable for me?
• Are there any costs associated with using Pawshake?
• I don't have a mobile number, can I still register?

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Enquiries & Bookings

• How to book a sitter
• Sitter's cancellation policy
• How to cancel a booking
• Sitter initiated bookings: how to accept a booking request
• How far in advance can I book a sitter?
• As a pet owner, what happens to my booking during the COVID-19 situation?

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The Meet & Greet

• The Meet & Greet
• Do we have to have a Meet & Greet?
• Where should the Meet & Greet take place?

Before & During the Pet Sitting Assignment

• Preparing your home for a booking
• What does my pet need while in the pet sitter's care?
• What vaccinations, tick or flea treatments are required for my pet?
• How will the pet sitter keep me posted about how my pet is doing?
• What is a pet sitter report card?
• Is food included in the booking?

Payment

• How do payments work?
• Can I pay the pet sitter directly or in cash?
• What payment methods are accepted on Pawshake?
• How can I delete my credit card details?
• How do I get an invoice or receipt for my booking?
• When does the pet sitter get paid?

Insurance & Emergencies

• Will my pet be insured while in the sitter’s care?
• What if my pet falls ill or is injured while in the pet sitter’s care?
• What if I am not satisfied with my pet sitter’s services?
• Theft, property damage

Trust & Safety

• Can I trust a Pawshake pet sitter?
• Are Pawshake pet sitters police checked?

Privacy

• How does Pawshake protect my privacy?
• Is my payment information safe on your website?