These things happen rarely, but of course a cancellation can happen due to family emergencies or illness.
In the rare event that your chosen pet sitter is unavailable, we will help you find a replacement Pawshake sitter and if your sitter cancels within 2 weeks of your booking start date our Booking Guarantee will cover the price difference for that chosen service. For more details of our Booking Guarantee, click here.
Please contact us immediately so we can help you look for a replacement. It is also helpful if you can provide details of your pets and any special requirements (ie. if they need to be the only pet in the household or if they require medication) they may require so that we can find or recommend the most suitable sitter. Or, if you prefer to, you can also search for your own replacement Pawshake sitter.
It's very important to leave the pet sitter emergency contact details of somebody who isn't traveling with you so they can make decisions about where your pet stays in case you can't be reached.
If you are eligible for the Booking Guarantee, Pawshake will cover the price difference for the new Pawshake sitter for the same dates and service. Or should you choose not to use a Pawshake sitter, we will refund you in full.