Depending on your cancellation policy and the timing of the cancellation, the pet parent will either get a full or a partial refund. In the latter case, you will still get partially paid.
Pawshake pet sitters can choose their cancellation policy among the following options:
Flexible cancellation policy: full refund up to 5 days before the beginning of the reservation, then 50% refund afterward
Normal cancellation policy: full refund up to 10 days before the beginning of the reservation, then 50% refund afterward
Strict cancellation policy: no refunds
Please keep in mind that neither you nor the pet parent can cancel the booking online. Either you or they need to contact our customer service so we can arrange the refund. Don't forget to mention the booking number in the message.